WTF Episodes

Episode 4: Ts & Cs during challenging times

Wednesday 22 September, 10.30am – 11.00am NZT | Zoom

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In this episode of ‘WTF – What’s The Facts?!’ we’re talking about effective refund and rebooking policies for the travel sector.

Travel plans are being disrupted regularly, which means cancellations and rebooking enquiries are rife. So what should you be doing to give customers the confidence to book in the first place, while also protecting yourselves as best you can?

We’ll reveal what to include (and what not to include) in your booking Terms and Conditions during the COVID pandemic.


Episode 3: Live from M.I.Q - Five new insights about Delta and attitudes to travel

Wednesday 8 September, 10.30am – 11.00am NZT | Zoom

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ResBook’s third episode of ‘WTF – What’s The Facts?!’ is brought to you by Tomahawk Director Gina Paladini, live from MIQ following a trip to the USA.

During her recent visit to her home state of California, Gina made it her business to learn more about how Americans are living their lives with Delta.

She listened to peoples’ attitudes and stories, picking up on five key insights which can help New Zealand tourism providers better prepare for future travel in a COVID world.


Episode 2: State of the Nation - Steps you can take in lockdown to get your business ready for the domestic travel surge.

Wednesday 25 August, 10.30am – 11.00am NZT | Zoom

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ResBook’s next episode of ‘WTF – What’s The Facts?!’ is all about the New Zealand Government’s latest border announcement from Thursday 12th August.

If you missed Jacinda’s announcement, not to worry! We’ll give you an overview of what was revealed and how it impacts New Zealand tourism providers like you.


Episode 1: How to drive direct bookings & reduce your costs

Wednesday 11 August, 10.30am – 11.00am NZT | Zoom

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If you’ve got a booking engine in place, you probably know the basic ins and outs of how they work. This webinar is not just another booking engine ‘how-to’. Instead, we’ll reveal the facts about current booking trends and how you can leverage your booking engine to increase profits based on recent changes in customer behaviour.