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Frequently Asked Questions

Here are a few of the most common questions we get asked.

ResBook is the best cloud based reservation management system available.

Manage your rates, calendars, bookings, invoicing, marketing and more, all from within ResBook. Direct integration with Booking.com, Airbnb and leading channel managers makes advertising your inventory across the web easy. ResBook's consolidated calendar significantly reduces the risk of double bookings regardless of whether they are acquired through your own website or an online distribution partner. This is why so many accommodation providers refer to ResBook as "The Hub" of their business.

It is perfect for a wide range of accommodation providers, from a single holiday home to a B&B or Inn; from a backpackers' hostel to a luxury resort.

If you manage a number of vacation homes because you are a property manager then our ResBookVR is the perfect system for you.

ResBook is integrated with so many partners like Kounta, a cloud-based Point of Sale system, so, for small to medium hotels, functionality is covered! Check out examples of clients to see a few real examples of various accommodation styles using ResBook.

We are not “the only shop in town”, but we believe our experience and understanding of the tourism industry, our clever and damn good looking system and our superior technology means we are a superior all in one solution for any accommodation provider. ResBook is easy to use, you can start with a basic system and the system can grow as your business grows and our company helps their customers keep up with tourism marketing trends and tips because we care about your business as much as we care about our own. Feel free to read Capterra for reservation software reviews.

Yes! That is the magic of ResBook, you will be able to receive bookings through your website. You can choose to make it instant (take bookings while you sleep) or "on request."

ResBook is not a payment gateway, but we do seamlessly integrate with two options for our customers to choose from:

1. Windcave - which is offered by Direct Payment Solutions (DPS) which is one of the world’s largest leading providers in secure online payment technology. Once set up, your customers can pay at the time of the booking in part or in full. You may also choose to process payments internally.

2. PayPal - a worldwide online payments system that supports online money transfers and is widely popular on most e-commerce sites.

ResBook has a few inbuilt direct channel integrations. The magic of ResBook is that if you wish to connect with just your own Website, Airbnb and/or Booking.com you don't need a channel manager! However, if you want to connect to channels such as Agoda or Expedia you will need either Siteminder or ResOnline. We also have an exciting STAAH integration in the works as well!

Yes, and Yes! It can fit into any website and it is easy. We supply you with a line of code, you take this to your web developer and they can embed the calendar into your website. You can send this link to your developer 'and it shall be done.'

Yes you can, but if you choose to do ‘on request’ bookings then you cannot work with a Channel Manager for your Online Travel Agents (Booking.com, Expedia) because they require instant bookings.

At ResBook we know that good support is critical to your business. We give every customer the support they need. We have integrated training manuals and videos and provide customer the support they need. Further training can be requested, charges may apply.

You decide! Depending on the type of package you want and the amount of rooms we have a pricing system that provides you with options to how you want to use the system. To learn more visit our pricing page!

No, there are no fixed term contracts for ResBook. Yes, there are of course terms and conditions to use Resook, but we believe ResBook is the best and stand by our system. If you don’t love ResBook or think it is not right for your business then we don’t want you to be tied to a contract.

Yes siree, we definitely want to thank you for singing our praises to others. Ask about our referral / affiliate program and begin earning. Some ResBook customers refer so many customers, their system is free!

A cloud-based system gives you the ability to log in online and manage your bookings and business, anywhere, anytime. It does not require an app; there is no initial installation of programs, downloads or required hardware. You can manage your bookings whilst you are on holiday anywhere in the world, with internet access! It is that simple.

If you choose a new site after 3 years there are no additional costs, unless you wish to make changes to the functionality or content, that is provided out of the box.

It’s an update to the latest CMS and themes we have at that time, so it will definitely include updates to the CMS platform. We update our theme designs every 18-24 months so it will undoubtedly include updates there too.

Only if these require us to cut code. If they can be delivered via the core CMS capability then there’s no cost.

NetZone is the only CMS that we use to support our themed sites. We do work with others for bespoke sites as appropriate.

You can choose any of our available theme’s at the time of upgrade at no cost.