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Terms and Conditions

Unless otherwise explicitly stated at the time of agreement, all ResBook products and services are delivered under the following Terms & Conditions.

The costs and timeframes identified at anytime are offered on certain assumptions and in order to deliver these Products and/or Services, we require you to agree with the following terms and conditions:

Definitions and Interpretations

In this proposal, unless the context otherwise requires:
"Completion" means the completion of each Phase of work or services identified.  A Phase may be complete upon signing of an acceptance form by you or shall be deemed to be complete if, after the passing of five working days from the date of notification of completion of the Phase by ResBook to you, you do not notify ResBook in writing of any further requisitions or otherwise in relation to that Phase.

"Intellectual Property" means all intellectual property rights, including copyright, designs and patents related to any and all programming code, software, manuals, outlines, materials, systems, solutions and other works developed, discovered or designed by ResBook.

"Phase" means any of the Products or Services delivery as purchased by you, the user.

"Products" means any product provided by ResBook as specified and agreed between the parties.

"Services" means any service or task to be performed by ResBook as specified in this proposal and agreed between the parties.

"ResBook" means ResBook Brand Management Limited

Delivery of Services

ResBook will deliver the Products and/or Services pursuant to the following terms.

Charges and Payments


The price payable for your ResBook subscription will be set at the time of service commencement. ResBook reserve the right to alter these charges and will inform you in writing no less than 14 days prior to any new pricing taking effect. Unless otherwise stated costs are exclusive of any applicable sales tax and/or GST.


Unless otherwise agreed payment is due monthly in advance and will become payable, in full, 7 days following receipt of the invoice. 

If you fail to pay any amount due on the due date, ResBook may, without prejudice to its other rights:

a. Require you to pay interest on the amount due from the due date until the date of payment, at a rate equal to 5% above the current overdraft rate that ResBook has with its principal banker; and 
b. Arrange your subscription to be terminated.

Your Responsibilities and Obligations

You shall designate an appropriate representative as your project manager who will be charged with the responsibility of acting as ResBook's principal point of interface with you for the Products and/or Services.

You shall ensure that the project manager is available for all project meetings.

You shall provide any information requested by ResBook in the performance of the Products and/or Services within a reasonable time frame.

You shall ensure that the project manager has the authority to provide written and/or email "sign-off" for each Phase identified.

You agree that you will not use the Products and/or Services other than within a single working website for your own business without our prior consent.  ResBook agrees to negotiate with you in relation to any proposed such use in good faith.

OTA Channel Management

When using a channel manager to promote your inventory, there is always a chance of duplicate bookings or errors in placing the booking into your PMS.

As Channels and OTA’s are based all over the world “real-time” updates can in fact take anything from a few seconds to 5 minutes, based on the integration methodology and time needed for the individual systems to update.

When working with channels it is incumbent on the operator to manage which channels, and how many, you connect to. The greater the number of channels, the greater risk of double, or multiple booking occurring.

Note that while ResBook takes all possible precautions in minimising the potential of duplicate, or delayed bookings, these circumstances are outside of our control, and responsibility for booking integrity remains with you, the operator.


If you are using ResChannel as a channel manager, your subscription includes the original set up for up to two OTA channels. If you need more than two channels or need to add channels after the original setup has been completed, you can do so by following the instructions provided by ResBook or ResBook can set them up for you for an additionnal charge.

Intellectual Property Rights

ResBook's working methods, proprietary software, standards, designs and similar shall at all times remain the property of ResBook.

You shall at all times maintain confidentiality of ResBook's working methods, proprietary software, standards, designs and similar.

Each invention, discovery or improvement, which includes ideas, concepts, know-how or techniques relating to ResBook's working methods, proprietary software, standards, designs and similar, shall remain the property of ResBook.

ResBook shall not be prevented from supplying or designing any programmes for any other client or from utilising any expertise or know-how in any way in which it may have learned during the preparation or the provision of the Services.

You agree that you have purchased a licence to use only one copy of the programming code and that any subsequent copies that you require will be subject to the terms and conditions of a new licence agreement.

You shall not at any stage whatsoever on sell and/or replicate any of the Intellectual Property of ResBook.

ResBook owns all of the Intellectual Property rights (past, present and future) to the programming code.


Both parties agree that, unless they have the prior written consent of the other, they will not use or disclose to any third party (other than for the purpose of performing this proposal) the terms and conditions of this proposal or any information which is confidential to the other party.

Limitation and Exclusion of Liability

ResBook does not warrant third party products or systems whether these are supplied by ResBookor not. ResBook makes no representation as to the reliability and/or functionality of the Internet and related services.

ResBook will take all due care and apply best industry practices and standards in its provision of the Services.  However, ResBook will rely on the pro-active provision of information and other items by you and your employees and on information provided and representations made by third party suppliers.  

ResBook will not, under any circumstances, be liable under the law of tort, contract or otherwise for any loss of profits or savings or for any direct, indirect or consequential loss or damage, however caused, arising out of or in connection with the performance or non-performance of its Products and/or Services, or those of any third party whether supplied by ResBook or not.

In any event, ResBook's liability to you arising out of any claim for damages for any cause whatsoever will under no circumstances exceed in aggregate the total amount of the sums actually paid by you to ResBook for the Services which gave rise to the claim.

No action arising out of this proposal, regardless of form, may be brought by either party more than two years after the party becomes, or should reasonably have become, aware of the cause of action.

Warranty and Indemnity

You warrant that you own all the information, graphics, copy, materials and otherwise that you provide to ResBook in the course of the provision of the Products and/or Services by ResBook. You will indemnify ResBook against all claims, damage and losses (including costs) incurred by ResBook as a result of:

a. Your failing to comply with your obligations under this proposal; or
b. Any negligent or malicious act or omission on your part or by your employees; or
c. Any breach of warranty given by you in this proposal.

Term and Termination


This proposal shall commence on signing by both parties and shall continue in full force and effect until the Products and/or Services have been completed by ResBook and fully paid for by you unless terminated earlier in accordance with the provisions of this proposal.


This agreement may be:

a. Terminated upon mutual agreement by the parties;
b. Terminated by either party giving 30 day’s notice of such in writing to the other party;
c. Terminated by either party by notice in writing to the other party if the other party enters into a composition with its creditors, enters into any form of voluntary or statutory administration, is declared bankrupt, goes into liquidation, or a receiver, administrator or statutory manager is appointed in respect of it;
d. If one party defaults in the performance of any of its obligations under this proposal and:

i.The default is capable of being remedied and within 20 business days of notice by the non-defaulting party specifying the default, the default is not remedied; or 
ii. The default is not capable of being remedied;

then the non-defaulting party may immediately terminate this proposal by notice in writing to the other party, or temporarily suspend the operation of this proposal until the default is remedied, at its sole discretion.  

Effect of Termination

Any termination of this proposal will be without prejudice to the rights of either party arising prior to termination.

Upon termination of this proposal, ResBook may charge a reasonable sum for work performed if applicable and in respect of which no sum has been previously charged.

Termination shall not affect the operation and effect of the confidentiality and warranty and indemnity provisions outlined in these Terms and Conditions.

Force Majeure

Neither party will be liable for or for any delay arising as a result of any act, omission, or failure to fulfil its obligations under this agreement to the extent that such act, omission or failure arises from any cause reasonably beyond its control (called "Force Majeure").

The party unable to fulfil its obligations due to Force Majeure will immediately notify the other party in writing of the reasons for its failure to fulfil its obligations and the effect of such failure.

Sub-Contracting to Third Parties

ResBook may sub contract its obligations to a third party.

ResBook shall ensure that any third party sub-contractor it wishes to contract with is properly trained and has the necessary skills to carry out the Services required.

Disputes and Remedies

The parties agree to use their best efforts to resolve any dispute which may arise under this proposal through good faith negotiations. Except as provided in this clause, no party shall commence any dispute resolution proceedings in relation to this proposal unless it has first invited the other party to meet with it for the purpose of endeavouring to resolve the dispute on mutually acceptable terms.

Any dispute arising under this proposal which cannot be settled by negotiation between the parties or their respective representatives shall be referred to a LEADR qualified mediator chosen by the parties.

If the parties cannot agree, a mediator will be chosen by the President of the Auckland District Law Society or the President's nominee. The time, place and procedures for the mediation will all be fixed by the mediator.

Subject to the provisions of this clause, neither party may commence any other dispute resolution or legal proceedings unless and until the mediation process has been completed and the parties have failed to reach an agreement in settlement of the dispute.

Nothing in this clause shall preclude either party form taking immediate steps to seek urgent equitable relief before a New Zealand Court.