Customer Spotlight: Ara Roa Villas
Susanne and Paul are hosts of Ara Roa Villas, a stunning collection of boutique accommodation retreats on the magnificent coastline of Whangarei Heads and Whananaki in Northland.
As a ResBook Vacation Rental (VR) client they are able to manage the bookings for their 9 properties all in one place with channel management through to their online travel agent partners.
What do you see as the biggest challenge for next season?
Susanne: Next summer we expect domestic travellers to be very careful with their spending in this current economic climate.
How has ResBook helped you and your business?
Susanne: We have found ResBook exceptionally helpful when it comes to providing advice. Also now having the channel manager linking the larger platforms makes it all so much easier.
What is one of your favourite guest experiences or stories?
Susanne: We love it when guests keep coming back and end up becoming friends!
What is your favourite feature / function of ResBook and why??
Susanne: Using the Services to add our various spa and catering options is invaluable. We also use it to add custom charges for anything out of the ordinary.
The booking calendar has all the information we need. It is very responsive and easy to use. Really appreciate that problems are fixed quickly by ResBook staff.
Caroll, Tekapo holiday Homes
"As B&B operators, ResBook offers an easy to use navigation system, enabling us to track all bookings from enquiries to final payment & thank-you emails. Using ResBook has increased our reservations and given us peace of mind operating our B&B."
Fay & Lindsay Turner, Finlay Banks Boutique Bed & Breakfast
ResBook Customer Support, namely Priyanka, has been an amazing help throughout the entire process of bringing our business to life."
Liz Hayes, Nest Treehouses
"We've been extremely pleased with the new website, ResBook and channel manager! Bookings exceeding our expectations!"
Charlie, GM, Raglan Palm Beach Motel