Customer Spotlight: St Leonards Vineyard Cottages
Jonathan and Natashya found their dream lifestyle in Blenheim in the wonderfully relaxed atmosphere of St Leonards Vineyard! We enjoy our partnership with them which includes not only ResBook and the Booking Engine, but also their website and gift voucher module.
What do you see as the biggest challenge for next season?
Jonathan & Natashya: Our biggest challenge going into the next season will be ensuring we maintain a good work/life balance. This includes staff wellbeing and family time!
What is one piece of advice you would give someone who is looking to start an accommodation business?
Jonathan & Natashya: Make your guests' experience your priority. Be innovative and brave, think of new ways of doing things. Make friends in the industry, they will support you and be able to give you advice on your journey. And most importantly have fun!
ResBook: What is one of your favourite functions/features of ResBook and why?
Jonathan & Natashya: We love that Resbook has a function to store the different agent details that we work with. This makes it easy for invoicing as well as keeping their information up to date.
ResBook: What is one of your favourite guest stories?
Jonathan & Natashya: We are very lucky to have wonderful guests from all around the world visit us. It is hard to pick a favourite guest experience! We have many returning guests, some of which spent their honeymoon at St Leonards and now return annually to celebrate! Our favourite feedback that we receive from guests is that we have been one of their favourite stays whilst on their New Zealand getaway, as well as exceeding their expectations with the cottages, grounds and friendly service our team provides.
The booking calendar has all the information we need. It is very responsive and easy to use. Really appreciate that problems are fixed quickly by ResBook staff.
Caroll, Tekapo holiday Homes
ResBook has been the perfect fit for our business, the system is easy to use and navigate and has many wonderful features that allow for quick look ups and amendments. The customer service team is quick to respond and can offer advice and solutions to all my queries, which is brilliant.
Sarah Smith, Fallow Ridge Retreat
ResBook has been brilliant to deal with. From setting up our booking system and also creating our website, they have made it really easy for me, and I'm not tech savvy at all. Priyanka and Estelle especially have been an amazing help.
Amber Tyrrell, Valley Views Glamping
ResBook Customer Support, namely Priyanka, has been an amazing help throughout the entire process of bringing our business to life."
Liz Hayes, Nest Treehouses