Frequently Asked Questions

Here are a few of the most common questions we get asked.

Demo Video

Frequently Asked Questions

What is ResBook?

ResBook is the best cloud based reservation management system available.

Manage your rates, calendars, bookings, invoicing, marketing and more, all from within ResBook. Direct integration with Booking.com and leading channel managers makes advertising your inventory across the web easy. ResBook's consolidated calendar removes any risk of double bookings regardless of whether they are acquired through your own website or an online distribution partner. This is why so many accommodation providers refer to ResBook as "The Hub" of their business.

What types of businesses can use ResBook?

It is perfect for a wide range of accommodation providers, from a single holiday home to a B&B or Inn; from a backpackers' hostel to a luxury resort.

If you manage a number of vacation homes because you are a property manager then our ResBookVR is the perfect system for you.

ResBook is integrated with so many partners like Kounta, a cloud-based Point of Sale system, so, for small to medium hotels, functionality is covered! Check out examples of clients to see a few real examples of various accommodation styles using ResBook.

What makes ResBook different?

We are not “the only shop in town”, but we believe our experience and understanding of the tourism industry, our clever and damn good looking system and our superior technology means we are a superior all in one solution for any accommodation provider. ResBook is easy to use, you can start with a basic system and the system can grow as your business grows and our company helps their customers keep up with tourism marketing trends and tips because we care about your business as much as we care about our own. Feel free to read Capterra for reservation software reviews.

Will I be able to take bookings from my website?

Yes! That is the magic of ResBook, you will be able to receive bookings through your website. You can choose to make it instant (take bookings while you sleep) or "on request."

How do I take payments? Can I securely take online payments with ResBook?

ResBook is not a payment gateway, but we do seamlessly integrate with two options for our customers to choose from:

1. Payment Express which is offered by Direct Payment Solutions (DPS) which is one of the world’s largest leading providers in secure online payment technology. Once set up, your customers can pay at the time of the booking in part or in full. You may also choose to process payments internally.

2. PayPal - a worldwide online payments system that supports online money transfers and is widely popular on most e-commerce sites.

Can the ResBook calendar fit onto my website? Is this easy?

Yes, and Yes! It can fit into any website and it is easy. We supply you with a line of code, you take this to your web developer and they can embed the calendar into your website. You can send this link to your developer 'and it shall be done.'

Can I take "Requests" for bookings instead of Instant Bookings?

Yes you can, but if you choose to do ‘on request’ bookings then you cannot work with a Channel Manager for your Online Travel Agents (Booking.com, Expedia) because they require instant bookings.

How do I get support?

At ResBook we know that good support is critical to your business. We give every customer the support they need. We have integrated training manuals and videos and provide customer the support they need. Further training can be requested, charges may apply.

How much does ResBook cost?

You decide! ResBook allows you to choose the no monthly fee version where you only pay when you get a booking or choose the monthly fixed fee option. We have four ready made packages that include our most popular combination of features OR you have the freedom to create your own version of ResBook with just the features you want, choose how you want to pay and add new features as your business grows!

Do I have to sign a contract?

No, there are no contracts for ResBook. We believe ResBook is the best and stand by our system, not a contract. If you don’t love ResBook or think it is not right for your business then we don’t want you to be tied to a contract.

However, for packages that include template sites, there is a minimum two year contract.

Do you offer a reseller or referral program?

Yes siree, we definitely want to thank you for singing our praises to others. Ask about our referral / affiliate program and begin earning. Some ResBook customers refer so many customers, their system is free!

What is a cloud-based system?

A cloud-based system gives you the ability to log in online and manage your bookings and business, anywhere, anytime. It does not require an app; there is no initial installation of programs, downloads or required hardware. You can manage your bookings whilst you are on holiday anywhere in the world, with internet access! It is that simple.

" ResBook has allowed us to substantially increase the direct bookings on our website and offer upselling and packages for our lodge. I highly recommended ResBook and Tomahawk to others" Richard Rooney, GM, Wharekauhau Lodge

" As B&B operators, ResBook offers an easy to use navigation system, enabling us to track all bookings from enquiries to final payment & thank-you emails. Using ResBook has increased our reservations and given us peace of mind operating our B&B." Fay & Lindsay Turner, Finlay Banks Boutique Bed & Breakfast

" We've been extremely pleased with the new website, ResBook and channel manager! Bookings exceeding our expectations!" Charlie, GM, Raglan Palm Beach Motel