The Property Management System And Strategy For Savvy Business Owners
From everyday administrative tasks to unlocking new growth and potential, every feature we offer has been carefully chosen for its power to increase your direct bookings, boost your revenue, and offer better experiences to you and your guests.
Property Management System
Manage and view your bookings all in one place.
Spend your time on what really matters - your guests! ResBook will take care of the rest. Manage check-ins, check-outs and upcoming reservations all from a single calendar. Bundle the PMS with ResChannel and our website Booking Engine for the best results!
- Save time by simplifying your daily tasks
- Cloud-based software - work anywhere, anytime
- Direct direct bookings through your website
- Connect with OTA's for global exposure
- Focus on how to grow your business
Booking Engine
Harness the power of your website, drive direct bookings.
A simple, mobile-friendly booking engine lets you sell your rooms directly from your website totally commission free. Take advantage of ResBook’s PMS FREE Booking Engine inclusion with all ResBook PMS Bundle plans.
- Simple, appealing and customisable to your website
- Increase commission-free direct bookings
- Get bookings 24-7
Channel Management
Get Global Exposure 24-7.
Integrate with Online Travel Agent’s (OTA’s) easily. We offer our own ResChannel service and partner with the 'Best of Class' business solutions so you can "build" the system you need.
- Instant reservation & availability updates
- Instant notifications and syncing with your calendar
- No more double-bookings!
Payment Gateways
Take online payments securely with trusted partners.
Offer online credit card payment for global customers, with the ability to charge deposits at the time of bookings, request payments, and issue refunds.
- Your choice of Stripe, Windcave or Paypal
- Meet PCI Compliance for secure payment processing
- Validates credit card authenticity
Accounting
Make accounts less of a chore and more of a breeze!
Monthly agent and customer invoicing can be a time-consuming task that can be hard to fit in when you are busy with guests.
- Improve efficiencies with an advanced accounting software integration
- ResBook now integrates with a large range of accounting software, not just limited to Xero and MYOB!
- Share booking invoices and payments from ResBook
Customer Support
Free, human, New Zealand-based customer support.
We won’t treat you like another number! We want to learn about your business and your success is what drives us to deliver friendly and accessible customer support.
- Free-trial and set up support
- Responsive email and support ticket system that deals with your questions as quickly as possible
- ResBook online knowledge base for training and help videos
Business intelligence & reporting
Turn reporting into a task you actually look forward to!
Reporting can be tedious and become overwhelming at times. ResBook's inbuilt reporting tools give you access to a range of reports at the tap of a button so you can quickly see those great results flowing in.
- Comprehensive reporting specific for accommodation
- Export booking data to produce custom reports
- Unlock powerful insights through an intuitive Business Intelligence tool
BOOKING EXTRAS
Upsell extra options and create new revenue streams.
Offer a range of optional extra services and activities to upsell to guests when they book. Anything from breakfasts to airport transfers, massages and local activities/tours.
- Completely customisable with your own images, pricing and content
- Boost your average booking values and spend
- An automated and easy way to upsell
Emails & Templates
Comprehensive range of customisable email templates.
ResBook has a considerable range of customisable email templates to choose from that automate booking and guest communications as well as operational and accounting needs.
- Full range of situations covered
- Booking requests and confirmations, cancellations, pre-arrival and thank-you emails
- Agent invoicing
Promo Codes
Special offers and deals are easy with Promo Codes.
Treat loyal, existing, or brand new customers to a discount through the use of Promo Codes. A great way to drive business during the quiet periods of the year.
- Simple to create and apply to bookings
- Customise depending on what you want to offer, choose particular room types or all your options
- Fixed amounts or percentage discounts
Housekeeping
Keep your housekeeping team on task.
Use ResBook to manage and communicate with your housekeeping team or cleaning company on the daily tasks needed.
- Create different cleaning tasks and schedules
- Create daily rosters
- Apply settings that work for your accommodation business
Reputation Management
Protect and enhance your reputation.
ResBook and Yonder integration provides advanced Reputation Management tools and further options to communicate with customers - all in one place!
- Automate FAQ's on your website
- Get more reviews and testimonials
- ChatBot tool for 24/7 customer contact
Refundable Bookings
Offer refundable booking terms and protect cashflow.
Refundable Bookings is a way for both your potential guests and your business to have more financial certainty over your bookings when the unexpected occurs.
- Provide optional upgraded refundable booking terms
- No additional cost to your business
- Your customer gets refunded and you keep the booking funds – WIN-WIN
Our website had seriously passed its use-by date and needed a significant overhaul. We are impressed with the work the team have done rebuilding our website and are incredibly pleased to see our website back, helping our guests do better business with us. They know their stuff!
John Sandford, Pakiri Beach Holiday Park
ResBook provided our business with a wonderful boost, allowing us to combine a new website and booking platform to increase sales. We are confident our guest numbers will now increase with travel agents enjoying using our new platform! The team are so friendly and easy to communicate with, and...
Charlotte & Steve, Greenhill Lodge
The assistance provided to Earthlore Tours and Activities has been immensely valuable, enabling us to not only build an exceptional website, with effective SEO, a built-in booking system, a website CMS which is easy to use and looks professional. They have helped grow our business ten-fold!
Gordon Thompson, Earthlore Tours & Activities
I loved working with the team, their CMS is really easy to use and they are so knowledgeable. I now have two websites developed by them and have enjoyed working with them and getting the most out of my businesses. Thanks team for being so supportive and look forward to working on new ideas...
Belinda Hargreaves, The Backpacker Group
ResBook has been brilliant to deal with. From setting up our booking system and also creating our website, they have made it really easy for me, and I'm not tech savvy at all. Priyanka and Estelle especially have been an amazing help.
Amber Tyrrell, Valley Views Glamping
Admin and back office duties have been made into effortless tasks thanks to ResBook...it is easy to work with, fully functional for all parties, and most of all, fun.
Graeme Male, Marchburn Country Lodge
ResBook has enabled us to streamline different booking channel managers and made it much easier for us to take direct bookings.
Trish Delamore, Lavender Hill