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Customer Spotlight: Muri Retreat Rarotonga

 

Simon and Denise were new owners in 2022 of the tropical Muri Retreat in Rarotonga. They have worked closely with ResBook to implement the Booking Engine, ResChannel, Stripe, Refundable Bookings and a tourism themed website. Our team loves working with them!

 

What do you see as the biggest challenge for this season?

Simon & Denise: Getting full control of the existing bookings that were subcontracted to a property manager when we took over the business and getting the OTA’s to hand over control of the existing business profiles. It was so difficult with booking.com that we had to start a formal compliant process to get any action. They can be large faceless organisations to deal with and are such dominate organisations.

 

What is one piece of advice you would give someone who is looking to start an accommodation business?

Simon & Denise: Establish the purpose of why you are doing this by creating a clear vision statement, logo, and set of guiding values that you will operate under. Don’t take yourself too seriously and enjoy the ride!

 

ResBook: How has ResBook helped your business?

Simon & Denise: It has streamlined many features under one operating system. The support in fine tuning details is excellent and expert advice has given us a strong starting point to build upon.

 

ResBook: What is one of your favourite guest stories?

Simon & Denise: We were able to take a guest out for an Adventure Snorkel Experience over the reef and into the Pacific Ocean to swim with Eagle Rays. It was an amazing experience for them and we loved showing them a special place in Rarotonga!  Watch video here

 

Posted by Website Admin on June 12, 2023