Next Episode: To be confirmed...


Wednesday 6th October, 10.30am – 11.00am NZT | Zoom

In our next episode of ‘WTF – What’s The Facts?!’ we’re talking about effective refund and rebooking policies for the travel sector.

Travel plans are being disrupted regularly, which means cancellations and rebooking enquiries are rife. So what should you be doing to give customers the confidence to book in the first place, while also protecting yourselves as best you can?

We’ll reveal what to include (and what not to include) in your booking Terms and Conditions during the COVID pandemic.


Over a succinct 30-minute session, we’ll discuss:

  • Consumer Rights in NZ & Australia: Doing the right thing and avoiding harmful negative publicity.

  • The top three things you should include in your Cancellation Policy

  • The three things you should not include in your Cancellation Policy

  • How you can protect yourself on the 'Covid Cashflow Roller Coaster'

You’ll also have the chance to ask questions and gain expert advice from our tourism and technology whizzes.




Our Speakers:

John Hayson,

ResBook Director

Gina Paladini

Tomahawk Director


This 30-minute webinar is the second episode in ResBook’s new ‘WTF – What’s The Facts’ webinar series. The fortnightly webinars will expose new industry trends and reveal the small changes you can make to attract the right guests, increase your profits and gain a competitive advantage.