Refundable Bookings

We have launched this fantastic new service to our ResBook customers, which is administered by our global partner, Protect Group which is no additional cost to you—just benefits for both you and your guests.



Refunds allow guests to book with confidence—but you shouldn’t lose out if their plans go awry.

With unpredictable travel restrictions and changing personal circumstances resulting in more guest cancellations than ever before, our upgraded refundable bookings can offer peace of mind for both you and your guests.

Refundable bookings give your guests the option of recovering booking costs and deposits for an incredible range of personal circumstances, including some related to COVID-19 Infection. If a guest cancels their booking because of an unforeseen reason, they receive a refund, and you retain any funds already paid. It's a win-win.

Benefits for you:

  • A lucrative new income stream.
  • Increased bookings due to increased purchasing confidence for guests.
  • Less unexpected blows to your bottom line.
  • More reliable cashflow forecasting.
  • No additional administrative burden– all refunds and handling are administered by Protect Group.

Benefits for your guests:

  • Quick & direct refunds within 72 hours.
  • 100% of the transaction is refunded to each guest (incl fees and extras).
  • A wide variety of common cancellation circumstances are covered.
  • Confidence when making bookings in advance.



To learn more about Refundable Bookings

Get In Touch


How it works

There are two options for ResBook customers:
Option 1:

You can build refundable bookings into all your future bookings, increasing total booking costs slightly so that all guests are covered and all your bookings are more flexible; or

Option 2:

You can add a small opt-in section to your booking process, letting each guest decide whether or not they’d like to ‘upgrade’ their booking for a small additional fee.


You choose the option that suits you best, and for every ‘upgraded’ booking you receive, a percentage of the upgrade cost comes straight back to you.


Covers cancellations made due to:

The Refund Process:

If a guest can no longer proceed with their stay due to a personal circumstance, they can apply for a quick refund of 100% of their transaction value, including booking fees and any extras. At the same time, you keep any payments already made. The administrators of the service, Protect Group processes all refund applications within 48 hours.


Contact us to find out more about Refundable Bookings

Get In Touch


" ResBook has allowed us to substantially increase the direct bookings on our website and offer upselling and packages for our lodge. I highly recommended ResBook and Tomahawk to others" Richard Rooney, GM, Wharekauhau Lodge

" As B&B operators, ResBook offers an easy to use navigation system, enabling us to track all bookings from enquiries to final payment & thank-you emails. Using ResBook has increased our reservations and given us peace of mind operating our B&B." Fay & Lindsay Turner, Finlay Banks Boutique Bed & Breakfast

" We've been extremely pleased with the new website, ResBook and channel manager! Bookings exceeding our expectations!" Charlie, GM, Raglan Palm Beach Motel