Airbnb & ResBook

Frequently Asked Questions

 

Learn about the benefits, set-up process and costs for this exciting opportunity for your accommodation business!

If you’re ready to get started click here or fill out the form on our contact us page and one of our team will be in touch to walk you through the Airbnb Pre-check to get you live.

 

What are the benefits of listing my property on Airbnb?

  • Gain access to a unique and loyal global audience with minimal cannibalization from other channels and direct business
  • Create less dependency on your other OTAs
  • Ability to dictate your own verbiage for room and hotel description
  • Competitive commission
  • Lower cancellation rate as guests have to pay upfront the full or partial amount to finalize their booking
  • Higher guest engagement pre-check-in due to the ease and accessibility of the Airbnb messaging system
  • No payment processing fees as Airbnb collects payment from the guests and deposit the money into your bank account
  • No contract or commitment. Ability to pause the connection at any point

About my listing on Airbnb

Listings structure

Each of your room types will be set up as an individual Airbnb listing and please note, at this stage, only one rate plan can be mapped to Airbnb.

Listings creation

If you are not using  Airbnb already, you will need to create an Airbnb host account, however, the listings will be created via ResBook (no need to create them on Airbnb).

If you are already using Airbnb, you will need to create the listings again in ResBook however you’ll be able to merge them with your existing Airbnb listings hence keeping your reviews and content.

Host-centered

Airbnb guests select the place they want to book based on both the property features and the host profile. Your host profile is hence as important as your listings.

Personalization and personality

On Airbnb, you have to write all descriptions and titles as none of it is automated. It is your chance to highlight what is unique about your property and differentiate yourself from the competition. The key is to be informal and personalized.

Hospitality standards

Airbnb has high-quality standards when it comes to guest experience (minimum quality bar of 4.6 stars after hosting 20 guests). Properties can be suspended if not meeting these standards.

How and when do we receive payment for the reservations?

Airbnb collects payment from the guests and you get paid automatically 24 hours after the guests' check-in. We have different payment methods including bank transfer.

Are we able to set up our own cancellation policy?

No, you would need to choose from one of our cancellation policies. More info about this can be found here.

I am already listing on Airbnb, can I keep my existing listings and synchronize rates and availability via ResBook?   

Yes, once you finalize the connection process you’ll be able to merge your newly created ResBook listings with your existing Airbnb listings allowing you to keep your reviews and content.

Can I update the content on Airbnb instead of ResBook?

Yes, once you finalize the connection process you’ll be able to switch your synchronization settings from “everything” to “limited” allowing you to update content including pictures and descriptions on Airbnb directly.

What’s Airbnb commission structure?

Airbnb only charges 3% fee to the host/property, however, Airbnb also charges guests a 0% to 20% service fee so to ensure price competitiveness, it is recommended to set up a 0.9 rate multiplier on ResBook 

Can I pay more to have my listing at the top?

No, your ranking on Airbnb is based on your performances as a host including reviews and response rate. More details about Airbnb ranking system can be found here.

I am already listing on Airbnb, can I keep my existing listings and synchronize rates and availability via ResBook?

Yes, once you finalize the connection process you’ll be able to merge your newly created ResBook listings with your existing Airbnb listings allowing you to keep your reviews and content.

Can I update the content on Airbnb instead of ResBook?

Yes, once you finalize the connection process you’ll be able to switch your synchronization settings from “everything” to “limited” allowing you to update content including pictures and descriptions on Airbnb directly.?

Will guests be able to see all my listings at once?

Yes, you will be able to create a central marketing page enabling guests to browse through all your listings.

Why would I pay ResBook to set up my integration with Airbnb when I have the DIY guide to do it myself?

You will need to meet the following requirements for each room or property you want to be listed on Airbnb.

  • A minimum of eight characters for the room or property name
  • A minimum of seven photos, including three at high resolution
  • Five or more selected amenities (features)
  • A description with more than 50 characters
  • Address and GPS coordinates
     

Whether you want to connect as ‘partial sync’ or ‘full sync’ the above steps need to be completed. We can do this for you and assist your listings to quickly get published on Airbnb. The initial set-up can take a few hours to complete. We will help by freeing your time to attend to your guests and you can leave the set-up stress to us.

 

To get started click here or fill out the form on our contact us page and one of our team will be in touch with you to walk through the Airbnb Pre-check

 

If you are interested in reading our Press Release you can view it here

For any other questions regarding Airbnb, please visit the Airbnb help centre

  • Manage rates, minimum stays, availability and full content on Airbnb directly from ResBook using our direct integration.
  • Save time and drive bookings by managing your Booking.com listings directly within ResBook.
  • Show off reviews with ResBook's direct TripAdvisor integration, the worlds largest travel website.
  • Seamlessly connect to New Zealand’s largest accommodation website Travel Bug through Bookit.

" ResBook has allowed us to substantially increase the direct bookings on our website and offer upselling and packages for our lodge. I highly recommended ResBook and Tomahawk to others" Richard Rooney, GM, Wharekauhau Lodge

" As B&B operators, ResBook offers an easy to use navigation system, enabling us to track all bookings from enquiries to final payment & thank-you emails. Using ResBook has increased our reservations and given us peace of mind operating our B&B." Fay & Lindsay Turner, Finlay Banks Boutique Bed & Breakfast

" We've been extremely pleased with the new website, ResBook and channel manager! Bookings exceeding our expectations!" Charlie, GM, Raglan Palm Beach Motel