With unpredictable travel restrictions and changing personal circumstances resulting in more guest cancellations than ever before, our upgraded refundable bookings can offer peace of mind for both you and your guests.
Refundable bookings give your guests the option of recovering booking costs and deposits for an incredible range of personal circumstances, including some related to COVID-19 Infection. If a guest cancels their booking because of an unforeseen reason, they receive a refund, and you retain any funds already paid. It's a win-win.
You can build refundable bookings into all your future bookings, increasing total booking costs slightly so that all guests are covered and all your bookings are more flexible; or
You can add a small opt-in section to your booking process, letting each guest decide whether or not they’d like to ‘upgrade’ their booking for a small additional fee.
You choose the option that suits you best, and for every ‘upgraded’ booking you receive, a percentage of the upgrade cost comes straight back to you.
If a guest can no longer proceed with their stay due to a personal circumstance, they can apply for a quick refund of 100% of their transaction value, including booking fees and any extras. At the same time, you keep any payments already made. The administrators of the service, Protect Group processes all refund applications within 48 hours.
" ResBook has allowed us to substantially increase the direct bookings on our website and offer upselling and packages for our lodge. I highly recommended ResBook and Tomahawk to others"
" As B&B operators, ResBook offers an easy to use navigation system, enabling us to track all bookings from enquiries to final payment & thank-you emails. Using ResBook has increased our reservations and given us peace of mind operating our B&B."