Try ResBook's Inbuilt CRM

Delight your guests and manage your customer profiles at a glance with ResBook's inbuilt CRM.

ResBook's inbuilt Customer Relationship Management tool acts as your personal assistant, allowing you record all communications with your customers and add notes to their profile. Keep in touch with your customers so they can keep coming back year after year. 

Please note that we comply with the GDPR policy that went into effect on May 25th, 2018 so we store customer's data for the past two years only. For more information, please refer to the article below:

GDPR Changes with ResBook 

Benefits of ResBook's CRM tool

  • Search and filter all contacts.
  • Manage Agents, Staff, Cleaners, Guests and more all in one place.
  • Review email, quotes and booking history for each contact.
  • Manage Agent settings such as commission and send statements directly from ResBook.
  • Manage Staff permissions directly from their profile.

How to use ResBook's CRM tool

Our custom built Customer Relationship Management tool is included in all ResBook subscriptions. Simply sign up and you are able to manage contacts with ease.

  • Agenda View

         ResBook's Agenda view provides a holistic look of all your upcoming bookings for the next calendar year. Filter and check in bookings all from one place helping you manage your day to day...

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  • Manage Reservations

         An easy to use, visual snapshot of the month with intuitive functions to make day-to-day reservation management simple and efficient.

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  • Reports

         Getting bogged down with reporting, let ResBook take care of it for you.

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  • ResBook Mobile

         ResBook's mobile app allows you to view your upcoming arrivals as well as create new bookings from the convenience of your mobile device.

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  • Message Center

         ResBook's message center helps you stay on top of any booking, payment or announcement flowing through the system. Easily access your bookings and keep up to date with industry news!

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  • Booking Engine

         ResBook's booking engine allows you to sell your rooms 24/7, direct from your website and totally commission free!

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  • Housekeeping

         ResBook's housekeeping module allows you to efficiently and easily manage your housekeeping needs.

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  • Invoicing

         Invoicing made simple! Create and email invoices, split bills, add payments and send directly to your accounting software (XERO/ MYOB) from within your ResBook.

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  • Yield Management

         ResBook's integrated yield management ensures your accommodation maximizes revenue throughout the year.

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  • Travel Agent & OTA Management

         Manage commission levels and view agent bookings within ResBook to instantly assess which channel is delivering your business the best results.  

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  • Room Types

         Create and manage inventory with ease. Add photos and rich descriptions to encourage guests to book.

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" ResBook has allowed us to substantially increase the direct bookings on our website and offer upselling and packages for our lodge. I highly recommended ResBook and Tomahawk to others" Richard Rooney, GM, Wharekauhau Lodge

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" We've been extremely pleased with the new website, ResBook and channel manager! Bookings exceeding our expectations!" Charlie, GM, Raglan Palm Beach Motel

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" As B&B operators, ResBook offers an easy to use navigation system, enabling us to track all bookings from enquiries to final payment & thank-you emails. Using ResBook has increased our reservations and given us peace of mind operating our B&B." Fay & Lindsay Turner, Finlay Banks Boutique Bed & Breakfast

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